Privacy policy

Privacy at a Glance

We value your trust and privacy. This policy explains what information we collect, how we use it, and the choices you have. Whether you’re browsing our website, reading about our products, or placing an order, you can feel confident that we treat your personal information with the same care we’d want for our own.

We’ve kept the important legal details in here so everything is transparent and clear.

Here’s the short version:

·       What we collect: Your contact details, payment info, shopping activity, and how you use our site.

·       Why we collect it: To process orders, deliver your products, improve your experience, and (if you’ve opted in) send you offers we think you’ll like.

·       Who we share it with: Trusted partners like Shopify (our website host), payment processors, delivery companies, and marketing partners — but only as needed to provide our services or with your permission.

·       Your choices: You can access, update, or delete your information, opt out of marketing, or withdraw consent at any time.

·       Security: We take reasonable steps to protect your data, but no system is completely fool proof.

·       Questions? Email us at hello@earthsfarmskincare.com

 

 

1. Who We Are

Earths Farm Skincare operates this store and website (the “Services”). We provide you with a curated shopping experience — from browsing to checkout — with the help of Shopify, our website platform.

If there’s ever a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will take priority when it comes to how your personal information is collected, processed, and shared.

 

2. Personal Information We Collect

When we say “personal information,” we mean anything that identifies you or could reasonably be linked to you. We collect:

  • Contact details: name, address, billing and shipping addresses, phone number, and email address.
  • Payment information: credit/debit card details, transaction history, payment confirmations.
  • Account details: username, password, preferences, and settings.
  • Shopping activity: products viewed, added to cart, purchased, returned, or exchanged.
  • Communications: messages or enquiries you send us.
  • Device and usage data: IP address, browser type, device details, and how you interact with our site.

 

3. How We Collect Information

We may collect information:

  • Directly from you when you create an account, place an order, or contact us.
  • Automatically when you use our website (via cookies and similar technologies).
  • From service providers we work with, like payment processors or delivery partners.
  • From trusted partners or other third parties when needed to fulfil your order or improve our services.

 

4. How We Use Your Information

Depending on how you interact with us, we may use your personal information to:

  • Provide and improve our services: process your order, arrange delivery, handle returns, remember your preferences, and recommend products.
  • Marketing and promotions: send emails, offers, or show ads we think you’ll like (you can opt out anytime).
  • Security and fraud prevention: keep your account safe and investigate any suspicious activity.
  • Customer service: respond to your enquiries and maintain our relationship with you.
  • Legal purposes: meet legal obligations or respond to lawful requests.

 

5. How We Share Information

We may share your personal information with:

  • Shopify (our website platform) and other service providers who help us run our business.
  • Marketing partners to show you relevant offers or adverts (only if you’ve agreed to it, where required by law).
  • Other third parties with your permission, such as when you choose to log in via social media.
  • Authorities if required by law.

 

6. Relationship with Shopify

Our store is hosted on Shopify, which collects and processes certain personal information to help us run and improve our site. You can read more about how Shopify handles your data here: Shopify Privacy Policy.

 

7. Children’s Privacy

Our services are not intended for children, and we do not knowingly collect personal information from anyone under the legal age of majority in your area.

 

8. Your Rights

Depending on where you live, you may have the right to:

  • Access or request a copy of your data.
  • Ask us to correct or delete your information.
  • Object to certain types of processing.
  • Withdraw consent where we rely on it.
  • Opt out of marketing communications.

To exercise any of these rights, please contact us at earthsfarmskincare@gmail.com

 

9. Security & Data Retention

We take reasonable measures to protect your personal information. We keep your data for as long as necessary to provide our services, comply with legal requirements, or resolve disputes.

 

10. International Transfers

If we transfer your data outside the UK or EEA, we use approved legal safeguards to protect it.

 

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated “last revised” date.

 

12. Contact Us

If you have any questions or concerns about how we handle your data, you can contact us at:

Earths Farm Skincare
Maesgwyn Isaf, Llanboidy, Whitland, WLS, SA34 0ET, UK
Email: earthsfarmskincare@gmail.com